Question 1

Is Basic free forever?

Accepted Answer

CarbonWise Basic is free forever. You can use the Carbon Calculator and keep using Basic at no cost, then upgrade only when needed.

Question 2

What are the package names?

Accepted Answer

CarbonWise offers three packages: CarbonWise Basic, CarbonWise Core, and CarbonWise Complete.

Question 3

Can I switch plans?

Accepted Answer

Absolutely. You can upgrade or downgrade at any time. Changes take effect at the start of your next billing cycle.

Question 4

Do I need to talk to sales before using CarbonWise?

Accepted Answer

No. CarbonWise is fully self-serve. You can start with Basic online, upgrade through Stripe when you need more capacity, and contact ESGRise only if you want support.

Question 5

What's included in support?

Accepted Answer

All packages include support. Core and Complete include priority support.

Question 6

Which package includes Scope 3?

Accepted Answer

Scope 3 records, insights, supplier-quality context, supplier request logs, and exports are available in CarbonWise Complete.

Question 7

What does CarbonWise Core include?

Accepted Answer

CarbonWise Core supports up to three users, up to ten sites, unlimited Scope 1 and Scope 2 records including purchased-energy records, Evidence Pack + Assurance Bundle outputs, guided reporting readiness handoffs, and Assurance Providers directory access. Scope 3 remains in Complete.

Question 8

Which packages include Assurance Provider discovery?

Accepted Answer

Core and Complete customer workspaces can access the ESGRise Assurance Providers directory for optional independent review or readiness support.