Question 1

How does Basic work?

Accepted Answer

Basic is free forever. You can use the Carbon Calculator and starter templates immediately, then create an account when you want to save records and track history.

Question 2

Do I need to pay to start?

Accepted Answer

No. You can start on Basic at no cost. Upgrade only if you need expanded capabilities from Core or Complete.

Question 3

Can I get help during setup?

Accepted Answer

Yes. Email hello@esgrise.com anytime. We typically respond within 24 hours with setup guidance, data entry tips, or compliance questions.

Question 4

Do I need technical expertise?

Accepted Answer

No. CarbonWise is built for finance teams, not engineers. If you can use Excel and understand accounting, you can use CarbonWise.

Question 5

Can I preview workflows before entering company data?

Accepted Answer

Yes. The public demo workspace and calculator example links show sample records, evidence coverage, setup progress, and unsaved Scope 1 or Scope 2 calculator inputs before you create a workspace.

Question 6

Can I cancel anytime?

Accepted Answer

Absolutely. Cancel your subscription from your account settings with one click. No cancellation fees or lock-in periods.